Frequently Asked Questions
1. How much does it cost?
That depends on:
1. How many credits you buy(bulk purchases are cheaper).
2. The route that you send via. We provide users with several routing options which have different levels of connectivity and have definitive features and costs.
By registering and sending some test messages (free) you can verify exactly what the cost will be.
2. Are there any other costs involved to send SMS?
There
are no setup fees or monthly fees or any other additional fees. We
operate on a prepay basis. The credits that you buy will not expire
until you use them, so if you buy them now and only use them 6 months
down the line, that is no problem. They will always be on your account
at your disposal.
3. What routes do you provide?
View routing options
4. How do I buy credits?
We
work on a prepaid basis. You can purchase credits online via
Debit card, Q-pay Account, moneybookers or SWIFT electronic funds transfer.
Please see our payment methods page for more detailed information.
5. Will the system allow up to 1000 simultaneous messages?
Yes, our system can handle that amount of messages per
day at a time. Q-sms offers the same easy to use service whether you are a individual or bulk client.
6. Do you provide status reports for the undelivered messages?
All messages sent via our platform will have a
status report whether successfully delivered or not.
7. How long does it take to deliver messages?
Typically
messages are delivered within 15 seconds on the premium route and
within 3 minutes on the standard route, but usually even faster. The
best is to test it for yourself.
8. Is it possible to use the "sender id" parameter?
Setting
of the Sender ID can be enabled after your initial credits purchase.
Sender Id requests are processed manually and thus we suggest you
request a sender Id change within office hours for a swift response.
Giving you full control of your sender ID, is only available after you
have been a regular and trusted user. Sender Id can also be set via
http request and email to SMS.
9. How do I register?
Registering for an account is free and takes a few minutes. Please note
that all fields must be completed to register.
You will need to provide the following information:
Username (case sensitive)
Password (case sensitive)
First Name
Surname
Email
Cell number (country code and number
with no spaces or leading zero, e.g. 2347032696113)
Telephone (e.g. 2347032696113)
Fax (e.g. 27828872376)
Company
Street Address
Postal Address
Postal Code
City
Country
How did you hear about us?
Once
you have entered the information correctly CLICK 'Register' and you
will receive the following message: "You have been successfully
registered. An activation code is being sent to your email right
now."
If you do not receive your activation code please email Support to request it. Please include your username, cell number and website in the email.
CLICK 'Message Centre' to proceed to see the 'My Account' Page.
10. What does enter only alphanumeric and "_" mean?
Alphanumeric:
a-z, A-Z and 0-9. You can use any characters in these ranges, as well
as the underscore: "_". Also the login is case-sensitive.
11. How do I Log in?
ENTER 'Username' and 'Password'. These are both case sensitive. CLICK 'Login' to access your home page.
12. I got the activation code. Now what?
An activation code was sent to your email. To claim your 5 free
credits, please do the following:
a) Go to our web site,
b) LOGIN with your username and password,
c) Once you have logged in, CLICK on 'Claim them now',
d) Enter the activation code exactly as it appears on your phone.
Note: If you use our Text messenger desktop software you can also claim
your free credits from the 'My Account' menu in the program.
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